Terms & Conditions

  1. Before any work is undertaken a survey will be carried out to agree the condition of the memorial/headstone to be serviced.
  2. Advance payment is required for all packages, annual will require 100%, quarterly and monthly will require 25% of the overall cost.
  3. On going packages will be billed a month in advance of work taking place.
  4. Your packaged services will be scheduled by Never Forgotten but will be guaranteed to be completed within 14 days of payment being received.
  5. Work can be carried out on a specific date but will incur an additional cost to be agreed on request.
  6. All work will be carried out within the rules of the relevant parish, cemetery, etc.
  7. Flowers will be seasonal and of the highest quality.
  8. Specific flowers can be requested but will incur an additional cost to be agreed on request.
  9. Proof of order fulfilment will be issued in the form of an email incorporating a before and after photographic record of the headstone/memorial.
  10. Never Forgotten accept no liability for any loss or damage after your order has been fulfilled. 
  11. Never Forgotten is covered by £1,000,000 of Public Liability Insurance.