This privacy policy will explain how Never-Forgotten uses the personal data it collects from you when you use the Never Forgotten website.
Topics:
What data do we collect?
Never Forgotten collects the following data:
How do we collect your data?
You directly provide Never Forgotten with most of the data we collect. We collect data and process data when you:
How will we use your data?
Never Forgotten collects your data so that it can:
When Never Forgotten processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Never Forgotten takes customer confidentiality and security very seriously. Never Forgotten has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Never Forgotten.
Never Forgotten will keep your information including email address, telephone number and order history as long as the account is active or for a minimum of two years post the last order completed. Once this time period has expired, we will delete your data by removing you from the client database.
Marketing
Never Forgotten would like to send you information about products and services from us that we think you might like, as well as those of any partner companies that we work with in the future.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Never Forgotten from contacting you for marketing purposes.
What are your data protection rights?
Never Forgotten would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights or have any other questions about Never Forgotten’s data privacy procedures, you should direct an email to contact@never-forgotten.co.uk or send a letter to Never Forgotten, 3 Percy Road, Guildford, Surrey, GU2 9PA.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
We do not collect personal information from your computer without your knowledge or consent. We may use cookies to collect general, anonymous tracking information about the way in which visitors to our website interact with it or to assess the overall success of a promotional email communication. Information collected using tracking cookies is aggregated and used for statistical purposes and is not linked to your personal details. You can change the settings in your browser to prevent cookies from being stored on your computer/device if you wish to do so. However, in some instances this could prevent certain features of the website from functioning correctly.
Privacy policies of other websites
The Never Forgotten website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Never Forgotten keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 27 October 2020.
How to contact us
If you have any questions about Never Forgotten’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: contact@never-forgotten.co.uk.
Thank you so much such a brilliant job, The whole family is happy that our mum is being looked after by such capable hands. The flowers that are chosen always look so beautiful.
- Ruth Dalton
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- Mrs J Allen
I would thoroughly recommend Never Forgotten. We received a lovely email with photos showing the work carried out on my Mum and Dad’s stone.
- P Randall
It’s a great comfort as I get older to know that my beloved wife’s grave is in such good hands. Sarah from Never Forgotten does a marvellous job and is always there to help.
- Maurice